Customer Communication

In response to the closure of all public houses and many restaurants, we have been assessing the insurance implications of this move and also investigating ways that we may be able to assist. These are challenging & uncertain times for us all.

 

We are therefore contacting you to say we will do whatever we can to help. You will understand & appreciate I’m sure that we cannot give any guarantees that claims will be covered but we will endeavour to help you wherever possible.

 

In our view, there are 4 main areas that require immediate consideration.

 

1. Business Interruption:
Please click on the link below, complete the form and email it to newclaims@campion.com. This will allow us to start the process of understanding what level of cover there might be under your individual policy for the Covid 19 related closure.

 

As soon as we have clarity from your insurance company we will let you know.

 

2. Paying premium by instalments via Premium Credit:
If you are concerned about meeting repayments, you should contact Premium Credit at 0818 300 095 without delay to discuss how they might assist.

 

3. Non-trading Period / Return premium
We are currently in negotiations with the relevant insurers to agree that they will calculate a credit for you based on the fact that your business is not currently trading.

 

We are requesting that this credit can be:

a. Used against the renewal of the policy.
b. Used to extend the policy beyond the current renewal date.

 

4. Non-trading Period / Unoccupied premises:
Our advice is, when the business is not trading, you should contact your Campion Insurance account handler. There may be implications in respect of your current business insurance policy, should the premises be left unoccupied.

 

We will also explain why cancelling your policy is not an option you should consider – you will highly likely have an exposure even when not trading and we will give you our best advice on what to do.

 

In short we are here to help you. Please contact your Campion Insurance Account Handler or call our dedicated VFI number on 0818 297 200 to discuss further.

 

 

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